Privacy Policy

01Introduction

This Privacy Policy explains how Fusteka Group ("Fusteka", "we", "us", or "our") handles your personal information when you download, install, or use the Fusteka mobile application (the "App"). It also describes the choices and rights you have regarding that information.

By using the App, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the App. We may reference this policy from the App's stores, settings, and account screens.

02Information we collect

We collect the following categories of information, depending on how you use the App:

Account & profile information

• Contact details you provide when you register or update your profile, such as your name, phone number, email address, and profile photo.
• Customer identifier — a unique account or QR customer ID that links your activity, rewards, and orders to your account.
• Account preferences, such as your selected language, city, and nearest store.

Orders, invoices & payments

• Order details — the products you browse, add to your cart, and purchase, including quantities and order history.
• Invoice records associated with your purchases.
• Payment information needed to complete a transaction. Card and payment credentials are handled by our payment providers; we do not store full card numbers on our own systems.

Rewards, wallet & vouchers

• Wallet and coin balances, coin history, and reward transactions.
• Vouchers and offers you receive, redeem, or transfer, and related company/credit details.

Messages & voice

• Chat messages you send and receive through the App's in-app chat, including message content and timestamps.
• Voice recordings — if you record and send a voice message, we process the audio you record. The microphone is only used while you are actively recording a message.

Location information

• Approximate and precise location — with your permission, we use your device location to show the nearest store, calculate delivery or pickup options, and display maps. You can turn off location access in your device settings.

Camera & photos

• Camera — used to scan QR codes and to capture images (for example, a profile photo). We access the camera only when you use a feature that requires it.
• Photos you choose — images you select from your device to upload, such as a profile picture.

Device & technical information

• Device and app data — device model, operating-system version, app version, language, network state, and similar technical details.
• Identifiers — a mobile advertising ID and installation/referral information (for example, the Play Store install referrer) used for attribution and analytics.
• Push notification token — a Firebase Cloud Messaging identifier so we can deliver notifications you have enabled.

Usage & diagnostics

• Usage analytics — how you interact with the App (screens viewed, features used, events), collected through Firebase Analytics, to understand and improve the experience.
• Crash & performance data — diagnostic reports collected through Firebase Crashlytics when the App crashes or misbehaves, so we can fix problems.

03Device permissions

The App requests certain Android permissions. Where a permission is optional, the related feature simply won't work until you grant it, but the rest of the App continues to function. You can review and change permissions at any time in your device settings.

04How we use your data

We use the information we collect to:

• Create and manage your account and verify your identity.
• Process your orders, invoices, and payments, and provide order updates.
• Operate your wallet, coins, vouchers, and rewards programs.
• Enable in-app chat and voice messaging with our team.
• Show nearby stores, maps, and location-based options.
• Send notifications you have enabled, such as order status, offers, and messages.
• Understand how the App is used and improve its features, performance, and reliability.
• Detect, prevent, and address fraud, abuse, security issues, and technical problems.
• Comply with legal obligations and enforce our terms.

05Legal bases for processing

Where data-protection law requires a legal basis, we rely on the following:

• Performance of a contract — to provide the App, process your orders, and operate your account and rewards.
• Consent — for optional features such as location, camera, microphone, notifications, and certain analytics. You may withdraw consent at any time.
• Legitimate interests — to secure and improve the App, prevent fraud, and understand usage, balanced against your rights.
• Legal obligation — to keep records and respond to lawful requests.

06How we share data

We do not sell your personal data. We share information only in these situations:

• Service providers — companies that host our infrastructure, deliver notifications, provide maps, process payments, and provide analytics and crash reporting, acting on our instructions.
• Within Fusteka Group — with affiliated entities that help operate the App and fulfil your orders and rewards.
• Legal and safety — when required by law, regulation, legal process, or to protect the rights, safety, and property of Fusteka, our users, or others.
• Business transfers — in connection with a merger, acquisition, or reorganization, subject to this policy.

07Third-party services

The App relies on trusted third-party services. Their handling of data is governed by their own privacy policies:

• Google Firebase — Cloud Messaging (push), Analytics, and Crashlytics (crash reporting). See Firebase Privacy and Google Privacy Policy.
• Google Maps & Location Services — maps and place features. Governed by the Google Privacy Policy.
• Google Play Services & Install Referrer — advertising ID and install attribution.
• Payment providers — to securely process transactions.

08Data retention

We keep your personal information for as long as your account is active and as needed to provide the App. We also retain certain data to meet legal, accounting, tax, and dispute-resolution requirements. When information is no longer needed, we delete it or anonymize it. Order and invoice records may be retained for longer where required by law.

09Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, and alteration, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account credentials confidential and notify us of any suspected unauthorized use.

10Your rights & choices

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your data, subject to legal retention requirements.
• Restrict or object to certain processing.
• Portability — receive your data in a portable format.
• Withdraw consent for permissions and optional processing at any time.

You can exercise many of these directly in the App by editing your profile, managing permissions in your device settings, or deleting your account. To make a formal request, contact us using the details below. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data-protection authority.

11Children's privacy

The App is intended for general audiences and is not directed at children under the age required by your local law to consent to data processing. We do not knowingly collect personal information from children below that age. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

12International transfers

Your information may be processed and stored on servers located in countries other than your own, including where our service providers operate. Where we transfer personal data across borders, we take steps to ensure it receives an adequate level of protection consistent with this policy and applicable law.

13Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the App, our practices, or the law. When we make material changes, we will update the effective date above and, where appropriate, notify you within the App. Your continued use of the App after an update means you accept the revised policy.

14Contact us

If you have questions about this policy or how we handle your data, or if you wish to exercise your rights, please reach out to us: